The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer reports the withdrawal. To return you must fill in and send the 'withdrawal' form, which you will find under the general conditions, click here for the general conditions. After receiving your return we will credit the amount within 14 days. For the return of the order, the return costs are for your account. The product can only be returned unused and, if possible, in original packaging. You have 14 days from the time of the return notification to return the product. You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. Please contact us: send an e-mail to or call us at +31 883366990Īfter sending the order you will receive an invoice via the email from Returns If you do not receive this, your order may not have been completed correctly. When the order has been placed, you will automatically receive an email with the confirmation. This is because rates can change on a daily bases due to Covid or other faculties.īetween Christmas and New Year's Eve: It is possible that the order will be shipped / delivered. However we will re-calculate the exact amount of shipment after we have picked the complete order and we will adjust the shipment costs to the amount of the exact cost calculated by the courier companies. The amount of shipping costs will be shown at the end of the ordering process. Lanzfeld collaborates with DPD, DHL, PostNL and TNT-Express, Fedex to guarantee you the best service and rates. The exact amount of shipping costs will be shown at the end of the ordering process.įor retail clients: The shipping costs are calculated based on the weight of the shipment, the volume and the delivery address. Shipping costsįor cunsumers: The shipping costs are calculated based on the weight of the shipment, the volume and the delivery address. If there is a delay with your order we will let you know as soon as possible.ĭuring the Christmas Holidays your order will be send after 1dst of January. If you want to receive certain products urgently, please let us know in time, we will do everything possible to serve you. If part of the order is not available, there will be a subsequent delivery. The Museum-webshop (Lanzfeld Editions) ships orders as quickly as possible, in 95% of cases within 1 working day. It is also possible to pay your order by bank transfer and to order cash on delivery. ![]() We accept payments via iDEAL, Visa / MasterCard, Maestro, Paypal and MisterCash. This website uses MultiSafepay as a payment system. Once you are registered, you can order from us with reservation. To request a code, click on 'Register as a retailer' at the top right or send an email to and provide your company details and VAT number. In the retailers section the wholesale prices are visible and these are exclusive of VAT. Museums and retailers (or other resellers) can access our wholesale through the separate login on our homepage, subject to a VAT number and screening by Lanzfeld BV. Orders are only delivered when the payment procedure has been completed succesfully. ![]() After completing the order at the check-out, the shipping costs will be calculated. The prices of the products in this website include VAT.
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